Profiles is a CRM for your users. With Profiles, you can:

1. Find specific users by profile ID, customer user ID, email, or transaction ID.
2. View the user’s event timeline, including billing issues, grace periods, and other events.
3. Analyze user’s properties such as subscription state, total revenue/proceeds, and more.
4. Grant the user a subscription.

Finding users

In the Profiles list, you can search for a specific user by:

• Profile ID: Adapty’s internal identifier for the user (also called Adapty ID).
• Customer user ID: Your app’s identifier for the user, if you’ve set one.
• Email: The user’s email, if sent as a custom attribute.
• Transaction ID: The store transaction ID from a purchase.

Click any row to open the user’s full profile.

Subscription state

In the Profiles list, you can filter and sort users by subscription state. The state values are:

用户状态	描述
Subscribed	用户拥有已启用自动续订的有效订阅。
Auto-renew off	用户已关闭自动续订，但在订阅期结束之前仍可访问高级功能。
Subscription cancelled	用户已取消其订阅，且订阅已完全终止。
Billing issue	用户因账单问题无法被扣款，发生在订阅或试用到期后。
Grace period	用户目前处于宽限期，原因是在订阅或试用到期后尝试扣款时出现了账单问题。
Active trial	用户拥有当前处于试用期的有效订阅。
Trial cancelled	用户已取消试用，且没有有效订阅。
Never subscribed	用户从未订阅或开始试用，仍为免费增值用户。

User attributes

You can send additional user properties to Adapty using the SDK.

By default, Adapty sets:

Property	Description
Customer user ID	An identifier of your end user in your system.
Adapty ID	Internal Adapty identifier of your end user, called Profile ID.
IDFA	The Identifier for Advertisers, assigned by Apple to a user’s device. Requires App Tracking Transparency (ATT) permission on iOS 14+. Not available on Android.
Country	Country of your end user.
OS	The operating system used by the end user.
Device	The end-user-visible device model name.
Install date	The date when the user was first recorded in Adapty: The date the user was created. If the user installed your app before you integrated Adapty, the install date reflects the date of their first transaction. If applicable, the date provided during a historical data import.
Created at	The date the user was created.

Send at least your internal user ID or user email. This lets you find users by these identifiers in the Profiles list.

After you install the SDK, Adapty automatically collects user events from the payment queue and displays them in the user profile. The attributes in the table above are collected automatically — you do not need to send them.

Custom attributes

In the Attributes section of a profile, you can see custom attributes set via the SDK or API. You can also assign attributes manually using the Add attribute button.

Granting a subscription

In a profile, you can extend an active subscription or grant a user lifetime access to an access level — without requiring them to make a purchase.

This is most useful for:

• Compensating a user after a billing or support issue.
• Running manual promotions or beta programs.
• Testing subscription flows without a real purchase.

To grant access, open the user’s profile, go to the Access levels section, and click Edit. Set the expiration date and save. The expiration date must be in the future and cannot be decreased once set. Adjusting it for active subscriptions does not affect ongoing payments.

You can also grant access programmatically using the Grant access level API method.

Sharing paid access between user accounts

Access sharing history

When access levels are shared or transferred, the user’s profile shows a link to the connected profile — the profile that shared access, or the profile that received it. To view the connected profile, in the user’s Profile, click the link next to the access level.

Next steps

• To understand how Adapty creates and links profiles, see How profiles work.
• To configure the access sharing policy, see Sharing paid access between user accounts.
• To grant access programmatically, see the Grant access level API method.