Refund money
The Refund money chart shows the amount refunded during the selected period. Adapty ties each refund event to the date it was issued, so revenue decreases in that same period.
Calculation
Adapty counts only revenue-generating transactions—new paid subscriptions, renewals, and one-time purchases. Free trials, which produce no revenue and cannot be refunded, are excluded. Each refund amount is tied to the date it was processed, so the revenue decrease appears in that same period.
The refund amount is calculated before the store’s fee is deducted.
Available filters and grouping
Main article: Analytics controls
- ✅ Filter by: Attribution, Audience, Refund Reason, Country, Offer Type, Offer ID, Offer Discount Type, Paywall, Flow, Flow screen, A/B tests, Placement, Period, Segment, Store, Product, and Duration.
- ✅ Group by: Refund Reason, Product, Country, Store, Paywall, Flow, Flow screen, Audience, Placement, Duration, Offer Type, Offer Discount Type, Offer ID, Segment, and Attribution.
Refund request management
The Refund Saver answers refund requests from the App Store and Google Play automatically. It saves time and reduces revenue loss: the refunds it prevents never appear on the Refund money chart.
Learn more about Refund Saver.
Similar metrics
For a side-by-side comparison of these metrics, see the Metric comparison table.