The Refund money chart shows the amount refunded during the selected period. Adapty ties each refund event to the date it was issued, so revenue decreases in that same period.

Calculation

Adapty counts only revenue-generating transactions—new paid subscriptions, renewals, and one-time purchases. Free trials, which produce no revenue and cannot be refunded, are excluded. Each refund amount is tied to the date it was processed, so the revenue decrease appears in that same period.

Available filters and grouping

• ✅ Filter by: Attribution, Audience, Refund Reason, Country, Offer Type, Offer ID, Offer Discount Type, Paywall, A/B tests, Placement, Period, Segment, Store, Product, and Duration.
• ✅ Group by: Refund Reason, Product, Country, Store, Paywall, Audience, Placement, Duration, Offer Type, Offer Discount Type, Offer ID, Segment, and Attribution.

Refund request management

The Refund saver helps Adapty users handle refund requests from Apple’s App Store more efficiently through automation. It saves time and reduces revenue loss by streamlining the process. With real-time notifications and actionable insights, this tool makes it easier to address refund requests while staying compliant with Apple’s guidelines.

Learn more about Refund saver.

Similar metrics

For a side-by-side comparison of these metrics, see the Metric comparison table.

• Refund events
• Billing issue
• Grace period