Profiles is a CRM for your users. With Profiles, you can:

1. Find specific users by profile ID, customer user ID, email, or transaction ID.
2. View the user’s event timeline, including billing issues, grace periods, and other events.
3. Analyze user’s properties such as subscription state, total revenue/proceeds, and more.
4. Grant the user a subscription.

Finding users

In the Profiles list, you can search for a specific user by:

• Profile ID: Adapty’s internal identifier for the user (also called Adapty ID).
• Customer user ID: Your app’s identifier for the user, if you’ve set one.
• Email: The user’s email, if sent as a custom attribute.
• Transaction ID: The store transaction ID from a purchase.

Click any row to open the user’s full profile.

Subscription state

In the Profiles list, you can filter and sort users by subscription state. The state values are:

Trạng thái người dùng	Mô tả
Subscribed	Người dùng có gói đăng ký đang hoạt động với tính năng tự động gia hạn được bật.
Auto-renew off	Người dùng đã tắt tự động gia hạn nhưng vẫn có quyền truy cập các tính năng cao cấp cho đến khi kết thúc kỳ đăng ký.
Subscription cancelled	Người dùng đã hủy gói đăng ký và gói đó đã hoàn toàn kết thúc.
Billing issue	Người dùng không thể bị tính phí do sự cố thanh toán, xảy ra sau khi gói đăng ký hoặc dùng thử của họ hết hạn.
Grace period	Người dùng hiện đang trong thời gian ân hạn do sự cố thanh toán xảy ra khi cố gắng tính phí sau khi gói đăng ký hoặc dùng thử của họ hết hạn.
Active trial	Người dùng có gói đăng ký đang hoạt động và hiện đang trong giai đoạn dùng thử.
Trial cancelled	Người dùng đã hủy dùng thử và không có gói đăng ký đang hoạt động.
Never subscribed	Người dùng chưa bao giờ đăng ký hoặc bắt đầu dùng thử và vẫn là người dùng freemium.

User attributes

You can send additional user properties to Adapty using the SDK.

By default, Adapty sets:

Property	Description
Customer user ID	An identifier of your end user in your system.
Adapty ID	Internal Adapty identifier of your end user, called Profile ID.
IDFA	The Identifier for Advertisers, assigned by Apple to a user’s device. Requires App Tracking Transparency (ATT) permission on iOS 14+. Not available on Android.
Country	Country of your end user.
OS	The operating system used by the end user.
Device	The end-user-visible device model name.
Install date	The date when the user was first recorded in Adapty: The date the user was created. If the user installed your app before you integrated Adapty, the install date reflects the date of their first transaction. If applicable, the date provided during a historical data import.
Created at	The date the user was created.

Send at least your internal user ID or user email. This lets you find users by these identifiers in the Profiles list.

After you install the SDK, Adapty automatically collects user events from the payment queue and displays them in the user profile. The attributes in the table above are collected automatically — you do not need to send them.

Custom attributes

In the Attributes section of a profile, you can see custom attributes set via the SDK or API. You can also assign attributes manually using the Add attribute button.

Granting a subscription

In a profile, you can extend an active subscription or grant a user lifetime access to an access level — without requiring them to make a purchase.

This is most useful for:

• Compensating a user after a billing or support issue.
• Running manual promotions or beta programs.
• Testing subscription flows without a real purchase.

To grant access, open the user’s profile, go to the Access levels section, and click Edit. Set the expiration date and save. The expiration date must be in the future and cannot be decreased once set. Adjusting it for active subscriptions does not affect ongoing payments.

You can also grant access programmatically using the Grant access level API method.

Sharing paid access between user accounts

Access sharing history

When access levels are shared or transferred, the user’s profile shows a link to the connected profile — the profile that shared access, or the profile that received it. To view the connected profile, in the user’s Profile, click the link next to the access level.

Next steps

• To understand how Adapty creates and links profiles, see How profiles work.
• To configure the access sharing policy, see Sharing paid access between user accounts.
• To grant access programmatically, see the Grant access level API method.