At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 12K+ apps, process $2B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: help every app unlock its full revenue potential.
We are a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.
Join our support team: an AI-first unit that solves revenue-critical problems for apps used by millions. As a 3rd line Technical Support Engineer, you’ll dive into logs, databases, and codebase to get to the root of complex problems. If you want real ownership, complex puzzles, and your work to drive visible growth, this is the place for you.
What you will work on
Handle complex technical questions from clients, including error localization, issues with integrations, and data discrepancies
Analyze logs and debug issues using tools like Elastic and Kibana
Use your knowledge of SQL and Python to investigate and resolve technical problems
Provide technical support during the sales process, explaining SDK functionality and purchase verification methods
Assist clients with product integration, ensuring a smooth onboarding experience
Collaborate closely with the development team to troubleshoot and resolve issues
Investigate issues in the codebase and provide detailed problem analysis
Your must haves
Proven experience in technical support roles within IT companies
Strong hands-on expertise with Kibana and Postman
Practical experience with SQL and Python — whether as a former developer or a coding enthusiast, you effectively apply these skills on the job
Basic understanding of mobile development and API interactions
Ability to debug and identify issues within codebases
Strong skills in reading and comprehending technical documentation in English
What we offer
Flexible remote work. Work from anywhere with a schedule that fits your life. Our core team operates in Europe, but we welcome candidates worldwide
Paid Time Off and Sick Leave, plus we follow the U.S. Public Holidays calendar
Benefits. We support your professional and personal growth with free English lessons, sports perks, and laptop reimbursements
Career growth. Your career track doesn’t stop at your current role. Grow with us, build your own team, and shape a product within Adapty