Adapty makes it easier for mobile apps to implement in-app purchases and manage paywalls. We serve 7K apps, process $1B+ in-app subscriptions a year, and have been consistently growing for the last 2 years. Our team consists of more than 60 committed and product-driven people who like challenging tasks. Top investors including 500 Startups, and Surface Ventures back us. To enhance our customers’ experience, we’re expanding our team and completely changing our approach by introducing 3d line Technical Support Engineer Role.
This position primarily involves addressing hard inquiries, requiring you to dive deep into logs, codebase, and databases (70%) as well as presales activities (30%) aimed to help our sales managers present our technical solutions correctly.
In this role, you will…
- Handle complex technical questions from clients, including error localization, issues with integrations, and data discrepancies.
- Analyze logs and debug issues using tools like Elastic and Kibana.
- Use your knowledge of SQL and Python to investigate and resolve technical problems.
- Provide technical support during the sales process, explaining SDK functionality and purchase verification methods.
- Assist clients with product integration, ensuring a smooth onboarding experience.
- Collaborate closely with the development team to troubleshoot and resolve issues.
- Investigate issues in the codebase and provide detailed problem analysis.
You will be a great fit if…
- You have experience working in technical support for IT companies.
- You have strong experience with Kibana and Postman.
- You have hands-on experience with SQL and Python. Whether you were a developer before or just enjoy coding, you know how to apply these skills in practice.
- You have a basic understanding of mobile development and API interactions.
- You can effectively communicate and collaborate with the development team.
- You are skilled at debugging and identifying problems in the codebase.
- You are a patient and effective communicator who enjoys working with people.
- You can easily read and understand technical documentation in English.
What you can expect from working with us…
- Motivated team with an awesome product. We are ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level.
- Direct communication. We keep things simple and transparent, ensuring you focus on what matters most – getting things done.
- Fast-track impact. Get quick and clear feedback on your work from the market. Join us as we break into the US market and expand into other exciting opportunities.
- Flexible Remote Work. Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to considering candidates from other parts of the world.
- Benefits. We provide English lessons, laptop & sport reimbursement.
Hiring Process: HR Interview -> Interview with the CTO & Customer Support Lead -> Test Assignment