Adapty is a revenue management platform for mobile apps that simplifies subscription implementation and paywall management. We help developers quickly monetize their apps, serving 7,000 apps and processing $1 billion in in-app subscriptions annually. Backed by top investors like 500 Startups and Surface Ventures.
We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
We’re seeking an individual to join our team, with a role dedicated to the shift from 8 am to 5 pm EST.
In this Role you will…
- Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
- Provide fast, personalized initial responses for technical investigations.
- Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
- Update product documentation in cooperation with the team.
- Communicate daily with the team and exchange the latest updates.
- Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
You will be a great fit if…
- You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
- You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
- You’re a master of English. Your writing is as good as your speaking skills.
It’d be great if…
- You have basic knowledge of SQL and can work with server logs
- You have basic skills in front-end development
What We Offer
- Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.
- Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.
- Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.
- Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.
- Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.