This guide helps you resolve common issues when using paywalls designed in the Adapty Paywall Builder in the React Native SDK.

Getting a paywall configuration fails

Issue: Fetching the view configuration for a flow or paywall fails.

Reason: The paywall is not enabled for device display in the Paywall Builder.

Solution: Enable the Show on device toggle in the Paywall Builder.

The paywall view number is too big

Issue: The paywall view count is showing double the expected number.

Reason: You may be calling logShowFlow (React Native SDK v4+) / logShowPaywall in your code, which duplicates the view count if you’re using the Paywall Builder or the Flow Builder. For flows and paywalls built with these tools, analytics are tracked automatically, so you don’t need to use this method.

Solution: Ensure you are not calling logShowFlow (React Native SDK v4+) / logShowPaywall in your code if you’re using the Paywall Builder or the Flow Builder.

Other issues

Issue: You’re experiencing other Paywall Builder-related problems not covered above.

Solution: Migrate the SDK to the latest version using the migration guides if needed. Many issues are resolved in newer SDK versions.