Troubleshoot the old Paywall Builder in Android SDK

This guide helps you resolve common issues when using paywalls designed in the Adapty Paywall Builder in the Android SDK. For issues with flows, see Common issues.

Getting a paywall configuration fails

Issue: The getViewConfiguration method fails to retrieve paywall configuration.

Reason: The paywall is not enabled for device display in the Paywall Builder.

Solution: Enable the Show on device toggle in the Paywall Builder.

The paywall view number is too big

Issue: The paywall view count is showing double the expected number.

Reason: You may be calling logShowFlow (Android SDK v4+) / logShowPaywall in your code, which duplicates the view count for a paywall built in the old Paywall Builder. Adapty tracks those views automatically, so you don’t need this method.

Solution: Ensure you are not calling logShowFlow (Android SDK v4+) / logShowPaywall in your code for a paywall built in the old Paywall Builder.

Other issues

Issue: You’re experiencing other Paywall Builder-related problems not covered above.

Solution: Migrate the SDK to the latest version using the migration guides if needed. Many issues are resolved in newer SDK versions.