FunnelFox is the leading platform for mobile apps revenue growth. We help top mobile apps build, launch and optimize high-converting web-to-app funnels – from landing pages and checkout to analytics, payments and retention. Our platform powers millions in subscription revenue for leading apps worldwide by saving on App Store commissions, combining data, design and performance into one seamless solution.
We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
We’re seeking an individual to join our team, with a role dedicated to the shift from 9 am to 6 pm Pacific Time (San Francisco time zone).
What you will do
- Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
- Provide fast, personalized initial responses for technical investigations.
- Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
- Update product documentation in cooperation with the team.
- Communicate daily with the team and exchange the latest updates.
- Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
About you
- You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
- You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
- You’re a master of English. Your writing is as good as your speaking skills.
It’d be a strong plus if…
- You have basic knowledge of SQL and can work with server logs
- You’re familiar with Kibana (ELK Search) and REST APIs.
- You have basic skills in front-end development
What’s in it for you
- Strong product with industry-best metrics. FunnelFox is among the top 5% fastest-growing SaaS companies.
- Career growth. Own critical areas, build a team and grow with us.
- Direct communication and ownership. No bureaucracy, no politics – just impact.
- Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors (PTO, public holidays, and sick leave included).
- Benefits. English lessons, sports reimbursements, laptop coverage, and more.