FunnelFox is the leading platform for mobile apps revenue growth. We help top mobile apps build, launch and optimize high-converting web-to-app funnels – from landing pages and checkout to analytics, payments and retention. Our platform powers millions in subscription revenue for leading apps worldwide by saving on App Store commissions, combining data, design and performance into one seamless solution.
We’re looking for a strong Technical Support Specialist, who can help us onboard new customers and answer any of their questions about the product. This is a foundational position with leadership opportunities as the team grows.
We’re seeking an individual to join our team, with a role dedicated to the shift from 9 am to 6 pm Pacific Time (San Francisco time zone).
In this Role, you will…
- Provide Customer Support. Meet SLA goals by promptly addressing different inquiries.
- Provide fast, personalized initial responses for technical investigations.
- Escalate advanced technical issues to developers and furnish detailed reports upon escalation.
- Update product documentation in cooperation with the team.
- Communicate daily with the team and exchange the latest updates.
- Build relationships and trust. Stay friends with our customers and make them love FunnelFox.
You will be a great fit if…
- You have a proven background. You have worked in 2nd line technical support in B2B companies for at least 1 year.
- You’re a pleasant and patient communicator. You’re tolerant of different people and love communication.
- You’re a master of English. Your writing is as good as your speaking skills.
It’d be a strong plus if…
- You have basic knowledge of SQL and can work with server logs
- You’re familiar with Kibana (ELK Search) and REST APIs.
- You have basic skills in front-end development
What you may expect from working with us
- Flexible Remote Work: Work from anywhere worldwide with a schedule that fits your life. We use deel.com for global hiring.
- Perfect Product Fit: Our platform’s strong alignment with market needs makes it easy to promote, sell, and enjoy as a user.
- Direct Communication: We prioritize transparency and efficiency, so you can focus on getting things done.
- Fast-Track Impact: Receive quick, actionable feedback from the market. Join us as we expand into the U.S. market and beyond.
- Additional Benefits: We support your growth with free English lessons, sports reimbursements, and laptop support.