At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 12K apps, process 2B in subscriptions every year, and have been growing fast for the last four years. Our mission is simple — help every app unlock its full revenue potential.
We are a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.
Why this role matters
We’re an AI-first, hands-on support team for apps used by millions. We solve tough production issues, automate fixes, and turn every case into a product upgrade.
As a Technical Support Engineer, you’ll help keep our platform running smoothly, fast, and reliable. Our team builds strong, secure tech that gives customers a seamless experience every time.
What You Will Do
- Supporting customers by handling 2nd line technical inquiries and meeting SLAs during the evening (22:00–07:00 CET) shift.
- Reviewing logs in Kibana and troubleshooting issues using SQL and Postman.
- Conducting initial technical investigations and preparing escalation reports for developers.
- Updating and improving our product documentation based on real user feedback.
- Following up on escalated issues to ensure customer satisfaction and resolution.
- Building trusted customer relationships through clear, regular communication.
About You
- You have at least 1 year’s experience in 2nd line technical support, preferably in B2B.
- Your English is fluent, and you thrive on clear, supportive communication.
- You are patient, tolerant, and genuinely enjoy helping people.
- You are confident using Kibana, SQL, and Postman to analyze logs and data.
- Your approach is proactive, and you consistently follow up until issues are solved.
- You appreciate stable schedules and want to make a direct impact in a fast-growing company.
What You may expect from working with us
- Strong product with industry-best metrics. Adapty is among the top 5 fastest-growing SaaS companies.
- Career growth. Own critical areas, build a team and grow with us.
- Direct communication and ownership. No bureaucracy, no politics — just impact.
- Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors — PTO, public holidays, and sick leave included.
- Benefits. English lessons, sports reimbursements, laptop coverage, and more.