FunnelFox is a no-code platform that helps app developers grow revenue through web2app funnels. Launched two years ago as Adapty’s new project, it’s already showing impressive growth. Marketers and product managers can build, launch, and optimize funnels in hours instead of months, all without writing a single line of code.
Our team of 40+ top professionals loves solving big challenges. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.
Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.
That’s why we’re looking for a strong Customer Success Manager who can help us build long-lasting relationships with our customers.
Who You’ll Work With
Join our customer success team, where relationships and results go hand in hand. We work directly with our ideal customers, understand their pain points, and help them grow with FunnelFox. You’ll represent the company, build partnerships that last, and be one of the key people driving our revenue and success.
In this role, you will
Customer onboarding. After handoff from Sales, you’ll guide new clients through integration, help them build their first funnel, and get their campaigns live.
Act as a strategic advisor. Consult clients on funnel optimization and offer guidance on UA, analytics, and campaign performance.
Drive performance. Track key client metrics, check in regularly, and proactively identify opportunities for improvement and growth.
Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team. Follow up to ensure critical issues are delivered.
Build trust. Create strong relationships with clients and be their go-to person for everything Onifox.
Know the product inside and out. You’ll be expected to answer detailed product questions and assist with complex use cases.
You will be a great fit if you have
Proven experience in Customer Success at SaaS companies, ideally in the mobile industry.
Solid knowledge of mobile analytics and UA: you understand the basics of Amplitude, Facebook Ads, creative testing, and acquisition metrics.
Fluent in English written and spoken (C1).
Independent and proactive. We don’t micromanage – you should be comfortable owning your work and driving outcomes.
Team player with a positive attitude. Just good communication and collaboration.
Nice to Have
Experience building or analyzing funnel performance.
Familiarity with support/CRM tools
Understanding of mobile monetization and growth strategies.
What you may expect from working with us
- Flexible remote work. Work from anywhere with a schedule that fits your life. Our core team operates in Europe, but we welcome candidates worldwide using Deel.com.
- Driven Team with a Perfect Product Fit. Our product aligns perfectly with the market, making it effortless to sell, easy to promote, and a joy for customers to use.
- Direct communication. We keep things simple and transparent, ensuring you focus on what matters most – getting things done.
- Fast-track impact. Get quick and clear feedback on your work from the market. Join us as we break into the US market and expand into other exciting opportunities.
- Additional Benefits. We support your professional and personal growth with free English lessons, sports, and laptop reimbursements.