At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 12K+ apps, process $2B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: help every app unlock its full revenue potential.
We are a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide.
Why This Role Matters
As the sales team, we drive Adapty’s global revenue growth with confidence. We build strong client partnerships and deliver real, measurable impact. Want to grow and win with a team that moves? Join us.
As Customer Success Manager, you’ll own the full client lifecycle: onboard new accounts, drive adoption, and actively identify upsell opportunities that turn satisfied customers into expanding revenue.
What you will do
- Own client onboarding and adoption. Enable all stakeholders, map their use cases, and get them live fast.
- Be the client’s first line of defense. Solve product issues before they escalate or respond within hours when they do.
- Drive upsells and expansion. Work with sales and support to move clients to higher plans and close add-on deals.
- Monitor client health metrics. Run regular check-ins, spot churn risks early, and act on growth opportunities.
- Be the voice of the customer. Report bugs, push feature requests, and follow through until shipped.
- Know the product inside and out. You’ll answer detailed product questions and assist with complex use cases.
About you
- Your communication is clear and patient, and you’re fluent in English.
- You have 3+ years of proven experience in customer success, ideally in an international mobile SaaS company.
- You take initiative, are results-driven, and demonstrate ownership and leadership.
- You thrive on building relationships and genuinely enjoy helping clients succeed.
- Your commercial drive and client negotiation skills set you apart (a plus).
What you may expect from working with us
- Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies.
- Career growth. Own critical areas, build a team and grow with us.
- Direct communication and ownership. No bureaucracy, no politics – just impact.
- Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors (PTO, public holidays, and sick leave included).
- Benefits. English lessons, sports reimbursements, laptop coverage, and more.