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Customer Success Lead (FunnelFox)

FunnelFox
Remote
Full-time
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FunnelFox is a no-code platform that enables app developers to grow their revenue through web2app funnels. It was launched a year ago as Adapty’s new project and has already shown significant growth. They can build, launch and optimize their funnels without any coding in hours instead of months. A good example of a web funnel is here.

FunnelFox team is an elite squad of  top professionals. We’re a lean, mean, efficiency machine with zero bureaucracy and fast communication. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.

We are looking for a Customer Success Lead to take ownership of client relationships throughout their entire lifecycle, while also actively guiding and mentoring our existing Customer Success team. We need a strong leader who can combine hands-on client interaction with team leadership, bringing expertise and implementing industry best practices to ensure our clients’ success.

What You Will Do

  • Be the client’s advocate. You will be assigned a portfolio of clients and will be responsible for ensuring they do not have issues with our product. If any issues arise, you will respond promptly.

  • Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.

  • Organize and oversee upsell and cross-sell programs targeting different client segments.

  • Reduce client churn by implementing proactive communication strategies and predictive systems.

  • Collaborate with the product team to shape pricing strategies that align with customer success objectives.

  • Optimize internal processes to mitigate errors and reduce risk, ensuring smooth customer experiences.

What We Expect

  • Experience: 3+ years as a Lead/Head of Customer Success managing a team of at least five people, with proven success in upsell and cross-sell initiatives.

  • SaaS Expertise: Background in B2B SaaS with a recurring revenue model, ideally with clients in mobile app development or publishing.

  • Analytics Skills: Strong proficiency in analyzing key performance metrics like take rate, MTR, and LTV to drive decision-making.

  • Tools Knowledge: Hands-on experience with CRM systems and automation tools.

  • Communication and Leadership: Excellent negotiation skills, ability to build long-term client relationships, and proven team management expertise.

  • Language: English proficiency at B2 level or higher.

  • Proven Results: Willingness to share quantitative achievements related to upsell, cross-sell, retention, churn reduction, and NPS growth.

Nice To Have

  • Experience designing incentive structures for teams focused on upsell, cross-sell, and churn reduction.

  • Experience with web2app funnels

  • Exposure to international markets and enterprise-level clients.

What We Offer

  • Flexible Remote Work: Work from anywhere with a schedule that fits your life. While our core team is operating in Europe, we are open to candidates from other parts of the world.

  • Perfect Product Fit: Our product aligns perfectly with the market, making it easy to sell, promote, and deliver exceptional value to customers.

  • Direct Communication: We prioritize simplicity and transparency so you can focus on what matters most—driving results and delivering value.

  • Fast-Track Impact: Join a rapidly growing company with global clients and gain quick feedback from the market as we expand into the US and beyond.

  • Growth Benefits: We support your personal and professional development through free English lessons, sports reimbursements, and laptop expenses.

  • Collaborative Environment: Work closely with product, marketing, and technical teams to shape customer success initiatives and contribute to the company’s pricing and product strategies.

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Job Information

Department
FunnelFox
Location
Remote
Employee Type
Full-time
Apply for a job now
Share this job: